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CHAPTER 7—JOB DESIGN AND WORK SCHEDULES

MULTIPLE CHOICE

1. Marvin's job involves selling used trucks. To boost his job satisfaction, Marvin's boss authorizes him to tell the dealer when a truck needs a paint job in order to sell. Which task characteristic has been added to Marvin's job?

a.|feedback from the job|

b.|decision-making authority|

c.|work methods autonomy|

d.|task significance|

ANS: B PTS: 1 DIF: M REF: p. 228

NAT: AACSB: Analytic, Creation of Value

2. A job contains high task significance when the

a.|work output touches the lives of many people.|

b.|work output earns a profit for the firm.|

c.|job holder has varied working hours.|

d.|job holder receives frequent feedback from the boss.|

ANS: A PTS: 1 DIF: M REF: p. 228

NAT: AACSB: Analytic, Creation of Value

3. Airplane mechanic Clyde tells his boss, "This job is killing my back. Crawling into small places every day is more than I can tolerate." Which job sub-dimension is Clyde complaining about?

a.|ergonomics|

b.|interdependence|

c.|skill variety|

d.|work methods autonomy|

ANS: A PTS: 1 DIF: M REF: p. 230

NAT: AACSB: Analytic, Environmental Influence

4. A job description is a written statement of the

a.|key features of a job.|

b.|qualifications necessary to fill a job.|

c.|design features of a job.|

d.|degree of specialization within a job.|

ANS: A PTS: 1 DIF: E REF: p. 233

NAT: AACSB: Analytic, Strategy

5. A major benefit of job specialization is that it allows for

a.|a flexible work force.|

b.|enrichment of virtually all jobs.|

c.|excellent coordination of contributors to a total job.|

d.|the development of expertise at all occupational levels.|

ANS: D PTS: 1 DIF: D REF: pp. 231-232

NAT: AACSB: Reflective Thinking, Operations Management

6. An enriched job typically includes the element of

a.|control over resources.|

b.|indirect communication authority.|

c.|routine experiences.|

d.|limited personal accountability.|

ANS: A PTS:...