Business Law Case

Business Law

Introduction

When a consumer buys a product or service making a payment for it, it necessarily means that the purpose of buying the good or services are served. The last thing that a person can expect is to get a damaged or a defective product. The quality of the product is a vital issue of concern. The claim should match the description that the manufacturer or seller. Otherwise it is not just to sell a product that does not meet the customer expectation and purpose. Hence, today in order to protect the rights of the customers who are the consumers of the product and services, we have the consumer rights.

Consumer Protection is linked to the idea of “consumer rights” (that consumers have better choices in the marketplace. Therefore, Consumer Protection covers a wide range of topics. These topics include product liability, privacy rights, unfair business practices, fraud, misrepresentation and any other consumer/business transactions.

Case 1

In order to advise Annie and her husband in respect of their rights against the Local High Street shops for the losses sustained by the goods purchased, principal issues and the Rule of Law are to be considered first.

Rule of Law

A person acting in the course of a business or trade is precluded by the Trade Descriptions Act 1968 from employing certain false trade descriptions. The principal offences under this Act are first, using a false trade description of goods and second, deliberately or negligently providing a false representation about services, accommodation or facilities.

Moreover, a service provider has to possess sufficient expertise and take reasonable care, while providing a service to a consumer this is the requirement under the Supply of Goods and Services Act 1982.[1] In addition, the provision of such service has to be concluded within a reasonable period of time.[2]

In accordance with the provisions of the Sale of Goods Act 1979,...