Career Development

Career Development Phase II:

Training and Mentoring Program

Misty Rain

HRM 531

June 6, 2010

Career Development Phase II: Training and Mentoring Program

After a thorough job analysis the new sales team for Interclean has been selected. The sales team consists of a mix of Interclean and Enviro Tech employees, that were chosen based on there skills and experience. The next step will be to implement the training and mentoring program that provides this new team with the tools to be successful and meet the demands of the company’s strategic plan.

The primary objective of the training and mentoring program is to expand each team member’s knowledge and skill set. One of the main goals of training will be establishing a team dynamic. The company’s goals and objectives will be established and reinforced throughout training and thereafter. The program has been designed to improve performance at the individual and group level, and the programs success will be evident by measurable changes in each individual’s knowledge, skills, attitudes and behavior. Mentoring will enhance each team member’s skills and further promote the team concept. In addition the company will foster each individual’s talents and skills and give employee’s the opportunity for career growth and development.

The training and mentoring program must have identifiable performance standards that are clearly communicated to each team member. These standards are used to identify the quality and quantity of work expected from each employee. The individuals that were selected for this team have significant experience in outside sales. They possess above standard communication skills and have significant knowledge regarding customer service. The following is a list of performance standards that each employee will be expected to adhere to:

* Knowledge of cleaning solutions for the healthcare industry in order to educate customers

* Stay current regarding state and federal compliance standards...