Amba 640 End of Semester Project

End of Semester Project

AMBA 640 End of Semester Project

Nichole Davis

AMBA 640

Professor K. Jones

March 13, 2012

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End of Semester Project

Executive Summary

This report will take a succinct look at a recent managerial challenge facing the trade

association management company, Sufka & Associates. It will outline how management was

able to address the challenge through the use of project, operational, and information systems

management. As a result Sufka & Associates were able to improve client service satisfaction

and improve operations.

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Introduction

Sufka & Associates (S&A) is an association management firm that specializes in

managing the major business components of trade organizations. Some of the professional

services offered are: “strategic planning, website design, publications management, certification

programs, meeting and exhibit management, accounting services, and management

consultations” (Sufka & Associates, n.d.). As with most management companies S&A’s main

focus is to add value to the client by “cutting cost, promoting efficiency, sharing resources, and

providing access expertise” (ASAE, 2000). Some of its major long-termed clients consist of the

Associated Air Balance Council (AABC) and National Air Duct Cleaners Association

(NADCA).

There has been a recent discovery in the accounting records of NADCA. While

compiling the information needed to send out 1099 tax forms, one of the accounting

professionals realized there were some inaccuracies. Specifically, the staff member noticed that

the 1099 vendor list only listed two vendors requiring 1099 forms out of a total population of

approximately 250 vendors. If the speculation is indeed true it appears that S&A is not

providing its client with adequately managed services. Also the trade organization runs the risk

of being fined up to $1.5M (Internal Revenue Service, n.d.). Therefore, management must

proactively work to solve...