Submitted by: Submitted by kitty2012
Views: 712
Words: 19331
Pages: 78
Category: Business and Industry
Date Submitted: 07/06/2012 12:29 PM
Confirming Pages
1
CHAPTER
1 Introduction
to Operations
Management
2 Competitiveness, Strategy, and
Productivity
3 Forecasting
4 Product and Service Design
5 Strategic Capacity Planning for
Products and Services
6 Process Selection and Facility
Layout
7 Work Design and Measurement
8 Location Planning and Analysis
9 Management of Quality
10 Quality Control
11 Aggregate Planning and Master
Scheduling
12 MRP and ERP
13 Inventory Management
14 JIT and Lean Operations
15 Supply Chain Management
16 Scheduling
17 Project Management
18 Management of Waiting Lines
19 Linear Programming
Introduction to
Operations
Management
CHAPTER OUTLINE
Introduction, 4
The Historical Evolution of Operations
Management, 21
The Industrial Revolution, 21
Production of Goods versus Delivery of
Services, 7
Scientific Management, 21
The Human Relations Movement, 23
Process Management, 9
Decision Models and Management
Science, 24
Managing a Process to Meet Demand, 10
Process Variation, 10
The Scope of Operations Management, 11
Why Learn about Operations
Management?, 14
Career Opportunities and Professional
Societies, 17
The Influence of Japanese
Manufacturers, 24
Operations Today, 24
Key Issues for Today’s Business
Operations 27
Environmental Concerns 28
Operations Management and Decision
Making, 17
Ethical Conduct 29
The Need to Manage the Supply Chain, 30
Models, 18
Quantitative Approaches, 19
Performance Metrics, 19
Analysis of Trade-Offs, 19
Degree of Customization, 20
Elements of Supply Chain Management, 32
Operations Tour: Wegmans Food
Markets, 33
Case: Hazel, 38
A Systems Approach, 20
Establishing Priorities, 20
LEARNING OBJECTIVES
After completing this chapter, you
should be able to:
5
Summarize the two major
aspects of process management.
1
Define the term operations management.
6
2
Identify the three major functional areas
of organizations and describe...