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Texas Roadhouse Wont Scrimp on Making Employees Happy
Human Resource Management Foundation
Employee satisfaction is defined as the company’s ability to fulfill the physical, emotional, and psychological needs of its employees (NBRI,2012). Employee attitudes typically reflect the moral of the company. In areas of customer service and sales, happy employees are extremely important because they represent the company to the public (About.com, 2012).
In this paper, I will examine the case study known as "Texas Roadhouse Wont Scrimp on Making Employees Happy," where employee satisfaction is key to a company's success. In order to understand this paper, I will examine employee satisfaction in relation to great customer service and explore alternative methods to motivate employees and the effectiveness of each. Finally I will analyze how transferable Texas Roadhouse ways of motivating employees is in comparison to other organizations.
What was the legal issue in this case?
The legal issue in the case of Davis v. the Board of County Commissioners of Dona Ana County involves whether or not a recommendation for a prospective employer was responsible for the future actions of Joseph Herrera. The case involves a positive yet inaccurate recommendation for Joseph Herrera as an employee of high character and standards. While employed at the Dona Ana County Detention Center, Herrera was under investigation for sexually harassing various females. This included sexual statements, comments and even demanding sexual relations in exchange for personal favors. After all the complaints Frank Steel, the supervisor of Joseph Herrera at the time, begin to investigate the charges and informed Herrera that he would be disciplined. Once Herrera was informed of the actions that would be taken he resigned. Six days later, Frank Steel wrote a misleading recommendation letter on Herrera's behalf. The recommendation portrayed Herrera as an "excellent...
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