Interclean Problem Solution

Problem Solution: InterClean, Inc.

InterClean is an $8 billion dollar corporate sanitation and cleaning business. With the evolving industry clientele are not just interested in cleaning products, but solutions and services that will endorse and encourage safety due to more stringent regulations for environmental wellbeing. To keep up with customer's demands InterClean acquired EnviroTech and maintains and upholds its business to provide solutions-services with excellent and superior products and services. These changes have forced the company to have recruiting, training and problems issues.

Situation Analysis

Issue and Opportunity Identification

InterClean is transforming from a product based selling environment to a consumer solution based technique. This change is designed to fulfill a need in their market and gain a competitive advantage in the industry (University of Phoenix, n.d.). There are many changes that the organization will experience as a result of this new direction. The Human Resource Department will play a major role in facilitating these changes from staffing, training and development, employee and department evaluations, payroll plans, and employee motivation (University of Phoenix, n.d.). For the organizations transition to be a success, the Human Resource Management (HRM) must be a sustained competitive advantage for the company. Dave Ulrich and Dale Lake argue that for contemporary businesses to gain a competitive advantage they must supplement their traditional business plans with organizational ability – the ability to manage people to gain competitive advantage (Dreher & Dougherty, 2001). HRM practices influence an organizations “human capital” and the job related behaviors of the company’s talent pool (Dreher & Dougherty).

InterClean conducted a skills inventory to help prepare for the launch of the companies solution-based selling. The report from Carol Stanley for both InterClean and EnviroTech shows the...