It205

Axia College Material

Appendix C

Computer System Scenarios

Scenario 1

Sarah’s Flower Designs is a fledgling, home-based business in Madison, Wisconsin, consisting of three employees. Sarah, the owner, handles all of the floral arrangements. Her assistant, Mark, handles the purchasing of flowers, related materials, and takes telephone and walk-in orders from customers. Mark also keeps the financial and client records in order. Kim is the delivery driver and makes local deliveries to homes and businesses.

Sarah’s Flower Designs is looking to upgrade its computer system (an older model PC) to help keep up with the growing demand of their customers. They would like to house their client information and order histories on their new system, as well as bill their customers electronically. They also want Kim to have a way to keep track of customer addresses and specific delivery instructions while she is on the road. What IT recommendations would you make for Sarah’s Flower Designs?

Scenario 2

SBI Corporation is a financial consulting organization based out of Dallas, Texas with four satellite offices located throughout the southwestern United States. The company has 300 full-time employees, 20 of whom travel to various office locations 2 to 4 days a week. These 20 employees do not have access to email and other company programs when they are traveling.

SBI Corporation wants to improve their company Web site to provide its clients with access to their portfolio information 24 hours a day, 7 days a week. The company also wants to supply technology equipment to employees who travel on a regular basis, in order to keep them in the loop. What IT recommendations would you make for SBI Corporation?

Scenario 3

The Helping Hands League is a nonprofit organization out of Orlando, Florida that offers assistance to elderly and handicapped individuals. Currently, the league has 35 volunteers who are assigned to help different people in the community with...