Counselling Analysis

Starts 4mins 28.

X. So I feel after 3 years why should be up to me to actually go and say that

Yeah

I’m actually starting to become so frustrated with the system and with the doctor

Mhmm

Xmm. and he got his MRI scan 3 weeks ago and he was to get the results a week later... and he was to get the results three weeks later... they didn’t come through...

L right

X... so he went to his gp... he didn’t get the results em

L mhmm

X ...so she said she’d phone him the following week. On the Thursday night and the Thursday afternoon I phoned and chased it up... she didn’t phone on the thursday night, we were sitting at quarter six and Friday evening still no call so i feel if i was standing back things wouldn’t happen..

...yeah mmhmm.

x and it’s just a bigger pressure on me and so i phoned again and chased the results and got nothing, on the monday my husband phoned again and on Monday evening at 10 to 10 his GP phoned him to give him

10 to 10 in the evening?

yeah?

L Wow

So - what a service

L Yup

X em.. but, its not everyone that’s tuned in at that time of night to take on board

..yeah

X . what he was told so basically told him that there is three separate things wrong

Ok

x that showed up on the scan. So im so pleased and relieved em that that has happened. I’m not pleased about the result cos I’m really concerned of the medical implications but

L. mmhmm

X. i’m pleased at the achievement of actually getting a scan

L. yeah

and finding out yes so there is something wrong so

L yeah

x now can they treat it

L mhmm

and do something - em - so, but he’s not coping with it at all

He’s not coping with this information?

X Yeah,

L. that he got on the phone?

just because it’s not good and there’s a possibility that he’s fractured his spine - so that’s shown up on the scan

mhmm.

hes been refered to a neuro-surgeon,

L. right

em - an urgent referral. but we’ve BUPA health...