Soxboxis

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Table of Contents

Background Information 3

SWOT - Analysis of Business 3

Strengths and Weaknesses – Recommendation of Accounting Information System 5

ACCPAC 5

Point of Sales Retail 6

Internal Controls 7

Business rocess Reengineering 9

Balanced Scorecard 9

Customer Satisfaction Survey 12

REA Diagram 13

Cardinalities 14

Access attribute table 15

Peer evaluation – sealed envelopes Error! Bookmark not defined.

Background Information

SoxBoxis a specialty retailer which offers a product mix of women’s clothing accessories and specialty items, which include socks, pantyhose, stockings, shapewear and handbags and fills a gap in a highly-fragmented clothing accessories marketplace. ThisMontreal-based company that was originally established in 1982 by Carrie Garbarino, but was sold to Caroline Deitcher in 2004and continues tooperate out of a small boutique located on Greene Avenue in Westmount offering high-end hosiery and legwear to their clients. In addition to their product offerings, what differentiates the boutique from larger department stores and retailers is that they provide a high level of personalizedservicethat is tailoredto the client’s needs helping them to properly select the right item for the fit and the occasion. It is this level of service that has resulted in a loyal base of repeat clients which helps the company to remain sustainable as well as profitable.Also the boutique is located in a commercial area that generates a large volume of foot traffic and is within close proximity to shoe stores, jewelers, bistros, cafés, banks, grocery store, a spa,Lululemon yoga clothing shop, real estate offices and a dental office.

Greene Avenue merchants enjoy offering a unique service mix for the area. According to 2006 Census Data for the female population in the Westmount area, there were 11,760...