Solynx

Solnyx Assignment

Problem 1: Is there a good correlation between overall satisfaction scores (OSAT) scores and Recommend To Friend (RTF)? This question will help us understand whether any relation exists between OSAT and RTF.

Null Hypothesis: There is no statistically significant correlation between OSAT and RTF.

Test Procedure:

1) Pearson’s correlation is performed to test the hypothesis.

2) The first sample comprises of the OSAT scores (coded on a 1-5 scale) and RTF.

Using SPSS the following output is obtained:

From the results, it can be seen that the value of r is .844. Therefore the two, RTF and OSAT are positively correlated, which would mean that as OSAT increases in value, RTF also increases in value. Similarly, as OSAT decreases in value, the RTTF also decreases in value. As the significance value is .000, it can be concluded that there is a statistically significant correlation between OSAT and RTF.

Conclusion: Hence, there is a statistically significant correlation between OSAT and RTF

Problem 2: Is there a good correlation between overall satisfaction scores (OSAT) scores and Case Time Resolution (CTR)? This question will help us understand whether any relation exists between OSAT and CTR.

Null Hypothesis: There is no statistically significant correlation between OSAT and CTR.

Test Procedure:

1) Pearson’s correlation is performed to test the hypothesis.

2) The sample comprises of the OSAT scores (coded on a 1-5 scale) and CTR.

Using SPSS the following output is obtained:

From the results, it can be seen that the value of r is -.033. Therefore the two, RTF and OSAT are negatively correlated, which would mean that as OSAT increases in value, RTF decreases in value. Similarly, as OSAT decreases in value, the RTTF increases in value. As the significance value is .274, it can be concluded that there is no statistically significant correlation between OSAT and CTR.

Conclusion: Hence, there is no statistically significant...