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Chapter 1: Overview of Electronic Commerce

Electronic Commerce: Definitions and Concepts

* electronic commerce (EC)

The process of buying, selling, or exchanging products, services, or information via computer

* e-business

A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization

* OTHER EC CONCEPTS

* Pure Versus Partial EC

* EC Organizations

* brick-and-mortar (old economy) organizations

Old-economy organizations (corporations) that perform their primary business off-line, selling physical products by means of physical agents

* virtual (pure-play) organizations

Organizations that conduct their business activities solely online

* click-and-mortar (click-and-brick) organizations

Organizations that conduct some e-commerce activities, usually as an additional marketing channel

* electronic market (e-marketplace)

An online marketplace where buyers and sellers meet to exchange goods, services, money, or information

* Interorganizational information systems (IOSs)

Communications systems that allow routine transaction processing and information flow between two or more organizations

* Intraorganizational information systems

Communication systems that enable e-commerce activities to go on within individual organizations

* intranet

An internal corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols

* extranet

A network that uses the Internet to link multiple intranets

The Electronic Commerce Field: Classification, Content, and History

* EC IS CLASSIFIED BY THE NATURE AND DIRECTION OF TRANSACTIONS AND INTERACTIONS

* business-to-business (B2B)

E-commerce model in which all of the participants are businesses or other organizations

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