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OPERATIONS AND TOTAL QUALITY MANAGEMENT

FULL-TIME DIPLOMA IN

MANAGEMENT STUDIES

Intake 35

Group members:

|No |Name |FIN |e-mail |

|1. |Dang Thi Binh Minh |G0987171W |Dbminh2803@yahoo.com.vn |

|2. |Bagewadi Vijaykumar Kanchita |G1067238X |Kanchitas@gmail.com |

|3. |Fei Wensi |G0778686M |Feifei.4.ever@163.com |

|4. |Choo Fei Yee |G0720282U |Huiyee_92@hotmail.com |

|5 |Chen Qian |G0692162R |Ccq112233@hotmail.com |

Introduction: We have choose Starbucks coffee as a company we will focus on this report. The first Starbucks was opened in 1971 with a believe that everyday share great coffee with friends and make the world a little better. From the beginning, Starbucks allocate to be a dissimilar kinds of company. The mission of Starbucks is that to inspire and nurture the human spirit-one person, one cup and one neighborhood at a time. Nowadays, more than 15,000 stores in 50 countries, Starbucks is leading roasters and retailer of forte coffee in the world. They try to bring both heritage and an unusal experience to life with every cup.

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Question I

Firstly, process design focus on facilities that are set up around particular acitivities and processes. However, the general purpose of process design focus is equipment and...