Submitted by: Submitted by Grant1jo
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Category: Other Topics
Date Submitted: 02/27/2013 08:25 PM
Reservations Clerk Training Program
Summary: The recently hired Reservation Clerk will undergo a three-day mandatory training program to prepare him/her with the tools, processes and foundations to be successful.
Day 1 - Morning Session: 8:00-11:30 am
8:00-8:30: Sign-in period, Agenda and HR Packet provided, and initial introductions with HR and Management team.
• Continental breakfast, coffee and juice provided
• ID badges and company employee handbook provided
• logistics, and peer introductions provided
8:30-9:00: Welcome Message: VP of HR
• Company overview and history
• Mission statement
• Company culture and values overview
9:30-10:30: Employee Handbook Review – Part 1: HR Benefits Mgr.
• Health Benefits
o Coverage and value to associates
o Enrollment instructions
o Overview of all health programs
• Associate Assistance Programs
o Leave of Absence
o Associate hardship programs
o Family Assistance programs
• Investment and Savings
o 401K program
o Employee and dependent insurance plans
• Vacation overview
• Sick time and call off procedures
• Pay periods and methods
o Full time and part time, exempt and non-exempt
o Clocking time, overtime policy
10:30 – 10:45: Break and Refreshment
10:45 – 11:30: Employee Handbook – Part 2: HR Employee Relations Mgr.
• Foundations:
o Online company internal portal overview
• Performance Reviews and Appraisals
o New Associate 30-60-90 review period
▪ Keep the new associate on task with mandatory formal reviews at the 30, 60, and 90 day marks
o Annual Associate Appraisals
▪ Goals, Metrics, and appraisal process
• Safety training
• Sexual harassment training.
• Drug use policy, random testing
11:30-12-30: Lunch
Day 1: Afternoon Session
12:30-1:30: Information...