The Dexter Barbque Case

Essenam Akue

Drexler’s World Famous Bar-B-Que case study

Drexler’s BBQ is a family restaurant that is located on the Third Ward Houston, TX. The restaurant has been opened for many years, and has become a family tradition. Generation after generation the business remain at service, even after being rename, or close for expansion and rebuild a new modern restaurant people on the neighborhood still talking about it. The restaurant is specialized with the secrets of the old family recipes for the food preparation. The way the family visualize the business is not based on how much money they make but on emphasized quality including affection and appreciation of the customer and friends. In some way it appears that they are not very flexible with the operations hours, but is just because they want to make sure to give to the community the thing that the community gives to them. They are very graceful to still have a business standing and they care about the community that makes it possible. When it comes to business decision we have to remember that costumers are king because they influence our reputation and keep us in business,

so we certainly depend on them. This is very crucial in this family involved on a family business with moral and values.

What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers?

Values play a tremendous role in Drexler’s world famous bar-b-que, especially when it comes to its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is a very important piece to being an effective organization. You must give back to your environment.   The restaurant...