Operation and Quality Management

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Management Change Group Assignment

|Module Name: Management Change |

|Class: Bsc17c |

|Lecture: Mr. Mogan Swamy |

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|Submitter: Shen tian yan |

|Zhang xiao song |

|Xuan kai wen |

|Yan Hao |

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Table of content

1. Introduction 1

2. Background of the case (Urology Department of a National Health Service hospital in England) 2

3. Analysis of the case 2

3.1 Definition of management 4

3.2 Service triangular 5

3.2.1 Service strategy: 5

3.2.2 The service system: 6

3.2.3 Service providing personnel 7

4.Suggestion: 8

5. Conclusion 11

6. Reference 12

1. Introduction

At current era, with the fast developing of the society and people’s fast living style, people’s requirements are also changing fastly, moreover government and other relative authorities will also increase or expand new, updated standard, laws and regulations etc in light...