Operational Plan Task 1

1. Business goal

The organization business goal is to grow the services component of their business increasing services sales by 10% by 30 June 2013.

2. Objectives

• Increase the number of employees

• Improve product quality

• Increase the marketing activities and, consequently, generate more consumers

• Increase and reorganize the store to stock more products

• Purchase more equipment

3. Strategy

• Include graphic design services.

• Acquisition of additional printer, photocopier and delivery van to provide for the increase in sales.

• Reorganization of fixtures and fitting within the store to make space for the new equipment.

• Multi-skilling of current retail product staff to include service knowledge.

• Increase in human resource requirements

4. Key actions

1. Deliverables

• Expand graphic designers services

The expansion of services to include graphic design services.

• Purchase new equipments and van

Acquisition of additional printer, photocopier and delivery van to provide for the increase in sales.

• Store’s reorganization

Reorganization of fixtures and fitting within the store to make space for the new equipment.

• Training

Multi-skilling of current retail product staff to include service knowledge.

• Hire new staffs

Increase in human resource requirements.

2. Person responsible

The Office Assistant group consists of:

- Manager

- Designer

- Retail product staff

- Human resource

- Cleaner

3. Timeline

|Activity |Start date |End date |Length |Responsible |

|Photocopier purchase |05/11/12 |11/11/12 |1 week |Manager |

|Printer purchase |05/11/12...