Marketing Survey

RVEY [Street Address]

[City, ST ZIP Code] | | p. [Telephone]f. [Fax] | | [Email]

[Web address] |

[Street Address]

[City, ST ZIP Code] | | p. [Telephone]f. [Fax] | | [Email]

[Web address] |

[Client Satisfaction Survey Report]

[Date]

[Client Satisfaction Survey Report]

[Date]

Table of Contents

Executive Summary 2

Methodology 2

Demographics 3

Overall Satisfaction 3

The Survey 3

Survey Results 3

Executive Summary

| Use the sample content throughout this template to help you get started with planning your client satisfaction (or similar) survey. Edit and add to the sample content to fit your business and to include the information that you want to gather with your survey. For example, when reporting survey results, you might want to include a summary of key result figures in this executive summary section. A complete sample survey is also included (at the end of this document) that you can use on its own and customize as needed to create your survey. Note: To delete any tip (such as this), just click the tip text and then press the spacebar. |

Consumers were asked to participate in an anonymous survey to help the company’s customer service department evaluate the effectiveness of their services. The survey included questions about the client’s most recent experience. It asked questions about their interaction with staff, staff response times; and whether the client’s issue was resolved. The survey also asked respondents to give an overall summary of their experience. A total of [325] responses were received from a total of [1000] surveys mailed to customers.

Items on the survey were worded as positive statements or direct questions, and included the following topics:

Overall communication response time

The customer service representative’s level of knowledge

Professional characteristics of the customer service representative

Whether the problem had been resolved

Note: The complete survey questionnaire is included later in this...