Bus 475 Week 4 Complete Uop Exam Assignment

BUS 475 Week 4 Complete

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DQ 1. Why is it important to continuously update the implementation and communication of a strategic plan? Who should be responsible for updating and communicating a strategic plan? Why?

DQ 2. Has your organization’s strategic plan been communicated to you? If so, how and by whom? If not, how would such communication improve your organizational effectiveness? Is it important for employees to know the strategic plan of a company? Why or why not?

Individual Assignment

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

· Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

o Market share

o Revenues and costs

o Profitability

o Competitive position

· Customer Value Perspective, includes strategic objectives in areas such as:

o Customer retention or turnover

o Customer satisfaction

o Customer value

· Process or Internal Operations Perspective, includes strategic objectives in areas such as:

o Measure of process performance

o Productivity or productivity improvement

o Operations metrics

· Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

o Employee satisfaction

o Employee turnover or retention

o Level of organizational capability

o Nature of organizational culture or climate

o Technological innovation

Develop at least...