A Tale of Two Restaurant

Case Background

It’s all about the 2 restaurants where one of them which is Kelley’s seafood restaurant is very profitable because of excellent food quality, but lately has been having a problems with consistency because of numerous suppliers. On the other hand, Jim’s steak house is a very successful restaurant because of the techniques and strategies he has been applying on his business.

Time Context

15 years ago

Central issue

Kelley’s seafood restaurant has a problems with the consistency of earning profits because of numerous suppliers.

Jim’s steak house has no problem regarding on his business.

Secondary issue

Little communication with his employees. Lack of strategies and techniques. (Kelley)

Objectives:

Kelley’s Seafood Restaurant

To have a specific supplier for Kelley’s restaurant.

To build a strong and open relationship between Kelley and his employees.

To cope up with their losses.

To become productive and make all works easy.

Areas of Consideration:

Kelley’s Seafood Restaurant

S- Many suppliers, excellent food quality, all employees are cross-trained in all areas.

W- Minimal wages, few perks, little communication with his employees, no automation.

O- Many people likes to eat seafood.

T- Kelley might not get employees because of low wages, it might not get the trust of its customers because of the way he managed it.

Jim’s steak house

S- They used modern technologies, fresh meats and ingredients from best suppliers, gives extra-large portions of food to customers, high wages to the employees, and has teamwork.

W- Many new hires come from referrals from current employees.

O- Many people will patronize his business because of excellent customer service.

T- other competitors might copy his strategies and techniques.

Alternative courses of action (ACA)

Kelley’s Seafood Restaurant

Advantages...