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Dwight D. Eisenhower said, " Leadership is the art of getting someone else to do something you want done because he wants to do it" (1954). Eisenhower's quote speaks directly to the way in which leaders should lead their teams focusing on motivation. This lack of motivation proves to be the fatal flaw of the Absorb team. In reviewing the case, there are two entirely different leadership styles by Max and Chip of the Lumen and Absorb teams respectively which ultimately affect the basic function of each team.

Max's, leader of the Lumen team, approach to leadership seems to be driven by inclusion. Based on the diary entries in Exhibit 3, each member of the team feels appreciated, needed, and responsible for overall success. Within this team, successes are celebrated amongst all, which according to Allen "had a strong motivating impact on me" (Amabile & Schatzel, 2004, p. 13.) Max empowers his teammates to be creative and Burke acknowledges this in his initial observation that "...members are exited about their work, brimming with thoughtful questions..." (Amabile & Schatzel, p. 4). The Lumen team appears to be intrinsically motivated which is proven by their creativity in tackling problems and in creating new inventions. Also worthy of noting, it seems that everyone on the team is relatively happy in his or her current roles.

Chip's leadership style seems to be quite different from Max's. Chip is a bit detached from his team, which shows in the way in which he communicates with them. Jim mentions frustration, in Day 1 of the analysis, regarding Chip's approach in meeting with him about his work schedule and project plans. According to Jim and the rest of the team, Jim's approach seems non-genuine as if he's simply asking to fulfill an assignment and not to truly understand the team's workload. Also noticeable in Chip's management style is his impeccable ability to micromanage and undermine his teammates intelligence. Dave notes, "...it makes me feel that...