Solution Manual for Quality

CHAPTER 1

Introduction to Quality

Teaching Notes

Guide to the Instructors’ Resources

In this and succeeding chapters of the narrative files of this Instructor’s Resource CD (abbreviated as IRCD), we start with key objectives, which cover the key points and basic content of each chapter. Then we provide answers to Quality in Practice key issue questions based on the short QIP cases. After that, there are answers to review and discussion questions, problem solutions (where applicable), and answers to case questions. Also, where there are Bonus Quality in Practice and traditional cases, the Answers to Key Questions are placed in a final Bonus section of each chapter of this Instructor’s Resource.

For problem-solving chapters (8, 10, 11, 12, and 13), we have provided a file of input data (called Data Files-All) for you, by chapter, which duplicates the data that students will find in each chapter’s Bonus file folders. In addition to the solved problems found in this IRCD, we also have Excel solutions to problems, as appropriate, in another folder, entitled C13-Excel Solutions. Finally, to assist in explaining various statistical techniques and concepts, we have selected problems from each chapter and put them into abbreviated PowerPoint and MSWord format. These are collected, by chapter, in a folder entitled PowerPoint Problems. Finally, we have our PowerPoint lecture slides for each chapter.

Media Resources

The videos which we have uploaded to the student Premium website are available to instructors as teaching resources. These videos came primarily from the annual Baldrige Award archives, and can be used to provide an “inside look” and numerous examples of “leading edge” business practices which lead to performance excellence. Below are some suggestions as to which videos might fit various chapters. These should be taken only as a guide, since all of the Baldrige winning companies exhibit world-class performance excellence, and they are...