Communication Model

9/10/2015

BARRIERS TO

COMMUNICATION

COMMUNICATION MODEL

What interferes with communication?

•

•

•

•

Noise – many kinds

Environment

Perception

Culture and Background

Noise: External or internal factors that interfere with

communication

Communication Challenges: Noise

• Environmental noise – temperature, lighting

• Physical noise – machines operating, traffic, phones

• Semantic noise – inability to understand words or symbols

• Physiological noise – hunger, fatigue

• Psychological noise – anger, fear

• Culture & background

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Semantic Noise

Perception Process

• Perception is the active process of

understanding or making sense of our

sensory experience.

• Perceptions formed in three stages:

Selection

Organization

Interpretation

How do we Select Information?

• INTENSITY

• Repetition, repetition, repetition, repetition

• Habituation – ignore things that stay the same

• Motivation /needs – hungry? Tired?

• Expectation

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How do We Organize Our Perceptions?

• Figure and ground

How do We Organize Our Perceptions?

• Closure

How do We Organize Our Perceptions?

• Organize the unfamiliar according to the

familiar.

Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it

deosn't mttaer in waht oredr the ltteers in a wrod are,

the olny iprmoetnt tihng is taht the frist and lsat ltteer

be at the rghit pclae. The rset can be a toatl mses and

you can sitll raed it wouthit a porbelm. Tihs is

bcuseae the huamn mnid deos not raed ervey lteter

by istlef, but the wrod as a wlohe.

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How do we Interpret our Perceptions

How we interpret information is influence by…

• Mood – how we feel at the time

• Past experience – culture and background

• Expectation – what is normal to us

PERCEPTION AND

INTERPERSONAL

COMMUNCIATION

What is culture?

Culture is a learned set of assumptions that shape

our perceptions of the world, and of appropriate

values, norms,...