Dac1 Notes

DAC1 - Information Systems Management, Terms & Examples

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Terms Definition Example https://srm--c.na13.visual.force.com/apex/coursearticle?Id=kA0a0000000PNDMCA4

Information Systems and Business Functions https://quizlet.com/30698287/dac1-wgu-flash-cards/

Business Intelligence (BI) Info collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making

Competitive Advantage A feature of a product or service on which customers place a greater value than on similar offerings from competitors

Cross Functionality Means that something works across all departments, all levels of employees - some processes (like ordering a product) are cross-functional or span the entire organization

Cutomer Relationship Management (CRM) "Involves managing all aspects of a customer's relationship

with an organization to increase customer loyalty and retention and an organization's

profitability"

Data Raw facts that describe the characteristics of an event - ex. Name of an employee

Enterprise Resource Planning (ERP) "Integrates all departments and functions throughout an

organization into a single IT system (or integrated set of IT systems) so that employees can make

decisions by viewing

enterprisewide information on all business operations"

Information Data converted into a meaningful and useful context - ex. Name of employee plus amount of commission

Knowledge "Skills, experience, and expertise coupled with information and intelligence that creates a

person's intellectual resources"

Management Information Systems (MIS) "A general name for the business function and academic

discipline covering the application of people, technologies, and procedures

—

collectively called

information systems

—

to solve business problems"

Partner Relationship Management...