Calvet Dining Service

1. Role of Calveta’s values to the organizational success: The role of Calveta’s value is undoubtly affected the organizational success. As Calveta’s emphasized on the quality of their food and services, the company gourmet menus are tightly related with their operations processes. Calveta’s food costs were high due to the policy of using fresh ingredients in their menu. This policy came down to their values on service, charity, education, respect, growth and profitability are concentrated around employee development. Calveta’s focus on building the quality of their human resources lies within ‘Calveta’s human resources philosophy; 1) employees were given a wide berth for mistakes, but not for a poor attitude, 2) developing a pay-for-performance plan, 3) the creation of an aggressive management-progression structure. As a result, the company had an outstanding reputation within the SLF Market and led to retention rates nearly 40% higher than the industry average 2. Sustainable Competitive Advantage: In this regard, a sustainable competitive advantage means that their distinctive capability should be financially profitable and create opportunities for constructing and leveraging resources in creating a ‘new’ competitive advantage. In this case, Calveta’s operational approach offers a sustainable competitive advantage through their differentiation strategy within nearly 1,000 Senior Living Facilities in the United States. As food quality and customer service is their core competitive advantage, Calveta was able to maximize their value creation for the customers. By having fresh ingredients to maintain their food quality, Calveta has created a value that quite distinctive compare to other competitors and hard to be copied due to their high cost structure. Secondly, highly skilled employees are needed to do the operations as they are dealing with fresh ingredients and high quality service for the customers. 3. Why other foodservice providers have not copied...