Johnson & Johnson’s Enterprise Architectures

Johnson & Johnson’s Enterprise Architectures

Webster University

John Kindle

Info Systems Strategic Planning WB213, Module 8

April 10, 2011

Johnson & Johnson’s Enterprise Architecture

Enterprise architecture is the term used for the organizing logic for the entire organization, often specifying how information technologies will support business processes. The components of enterprise architecture typically include four key elements:

• Core business processes

• Shared data

• Linking and automation technologies &

• Customer groups

Discuss Johnson & Johnson’s approach to providing an IT infrastructure to support its one-face-to-face-customer strategy.

Johnson and Johnson is a large pharmaceutical, healthcare, and medical devices firm with a large number of employees and customer database. With 150 decentralized companies generating revenue of $15 billion while holding managers responsible for their actions was a huge risk. J&J’s customers had to take it upon themselves to deal with multiple invoices, multiple sales calls, and multiple contracts with 150 companies.

With the implementation of one-face-to-face-customer strategy, Johnson and Johnson combined the operations of 150 companies into single point of view, which enabled a consistent business, regardless of access point. The speed and quality was improved with an emphasis on accelerating time to market for solutions, while still maintaining required quality levels. It helped Johnson and Johnson to support new technologies and facilitate innovation. Due to the implementation of one-face-to-face-customer strategy, Johnson and Johnson were able to assess technical issues, scalability, standardization, maintainability, security and financial issues.

What are the strengths and weaknesses of this approach?

Johnson and Johnson understood that training the employees and providing necessary corporate funding for the costs of establishing an IT...