Human Relations

1.  Management ____________ are the daily work activities, while management ____________ are their abilities, talents, or capabilities to perform the work.

| roles; functions |

| roles; titles |

| functions; roles |

| functions; skills |

2.  Which of the following is not a decisional management role?

| entrepreneur |

| disturbance handler |

| investigator |

| resource allocator |

3.  Which management function focuses on creating a structure to facilitate the accomplishment of goals?

| organizing |

| planning |

| leading |

| staffing |

4.  Quality is defined by whom?

| internal customers |

| external customers |

| both internal customers AND external customers |

| neither |

5.  Differing cultural and national origins, varying ethnic and racial backgrounds, different age groups and mental capabilities represents:

| a management myth. |

| globalization |

| skills of management |

| diversity |

6.  Managers whose expertise lies primarily in one or another of the speciality areas such as marketing, operations, or finance are known as:

| middle managers. |

| supervisors. |

| top managers. |

| functional managers. |

7.  The management function that lays the groundwork for all other functions and is the first step taken when performing them is called:

| organizing. |

| controlling. |

| staffing. |

| planning. |

8.  The premise that all managers reflect and systematically plan all work through each day is a(n) ____________.

| reality |

| common myth |

| acceptable social standard |

| practiced technique |

9.  Quality of organizational achievements can be identified by measuring ____________.

| amounts of immediate profits |

| expanding overseas markets |

| number of skilled employees |

| customer needs being met |

10.  Managers that establish long-term companywide goals are ____________.

| first-line managers |

| supervisors |

|...