Descriptive

Dominic Propati

djpropati@gmail.com

C: 920 901 2682

Objective To obtain a position that will enable me to use my strong interpersonal skills, educational background and ability to work well in a team-based environment.

Interpersonal/Training HSA Bank Sheboygan, WI

Experience Testing Manager Nov. 2011-Present

· Coordinated and facilitated Quality Control testing amongst a wide array of teams/individuals including Business Testers, Supervisors, Project Sponsors and IT Developers

· Developed and oversaw primary communication of Project Management updates for the entire company

· Collaborated with IT Developers and IT Quality Analysts on creating, managing, and communicating an overall Test Plan for projects

· Administered training sessions for business testers, covering the scope and expectations of testing on a project

HSA Bank Sheboygan, WI

Call Center Rep/Call Center Trainer Dec. 2009-Nov. 2011

· Trained new employees on all systems and procedures

· Provided technical support for website and online banking

· Received the Beacon Award for commitment to excellence and dedication in the Call Center

· Created tools for training and skills development classes, such as assessments and presentations

· Authored and presented Webinars to educate individuals and employer groups on the advantages of HSA Bank and Health Savings Accounts

CNC Links Manitowoc, WI

Bartender and pro shop assistant Jan. 2009-Sept. 2009

· Served food and drinks at full service bar...