Management 409

MGMT 409 – Homework #3 Calvin Woolhiser

Conceptual Portion (40% of the total grade)

Quality of conformance refers to the degree to which goods or services conform to the intent of the designers.

ISO 14001 is a set of international standards for assessing a company’s environmental performance.

In Fail-Safing, elements are incorporated into the product or service design that make it virtually impossible for an employee or customer to do something incorrectly.

Continuous Improvement (or Kaizen) is a philosophy that seeks to make never‐ending improvements to the process of converting inputs to outputs. (Either the Japanese or American term will work here.)

A Fishbone (or Ishikawa or cause-and-effect) diagram is a structured approach used to search for the possible cause of a problem. (Any of three answers are acceptable here, as the diagram has several different names.)

Process control charts detect Assignable variation.

Specifications are a range of acceptable values established by engineering design or customer requirements.

A P-Chart is a control chart used to monitor the proportion of defective items in a process.

The Central Limit Theorem states that the distribution of sample averages tends to be normal regardless of the shape of the process distribution.

Inspection is the appraisal of goods or services to a particular standard.

The bullwhip effect is a phenomenon where variations in demand are amplified as they progress backward through the supply chain, resulting in wide swings in inventory.

RFID tags use radio waves to identify objects, such as goods in supply chains.

Reverse logistics involves the process of transporting returned items back to the...