Essay on Drexler's World Famous Bar-B-Que

Drexler’s Bar-B-Que is a family owned and operated restaurant in Houston, Texas. Drexler’s has been through four name changes, multiple owners within the family, a renovation and relocation since opening in the late 1940’s. Through everything Drexler’s has remained a “family affair” that has stayed true to its values. Drexler’s is currently owned by Mrs. Scott and James Drexler. The restaurant is staffed primarily with immediate family members and nephews. Former NBA star, and brother and son to the current owners, is now involved with the day to day operations. This essay will evaluate the values and efficiencies of Drexler’s as well as how well it operates within its environment.

Values shape the business from the ground up. Mrs. Scott and her son James value community highly. Drexler’s has always been an active part of the neighborhood giving back to the community that patronizes the establishment. Mrs. Scott is a familiar to face to regular customers and just as friendly and gracious with new patrons. The sense of family permeates every aspect of the business and this contributes greatly to the atmosphere in the restaurant. The family values of the Scott/Drexler clan ensure that customers receive the best possible care in food preparation and experience.

Drexler’s World Famous Bar-B-Que is an efficient organization. The restaurant has outgrown its location twice while maintaining the standards it sets for customer experience. Drexler’s has maintained itself as a family run business and had a positive influence on the community drawing diners from other parts of the city. Organizational efficiency is largely subjective and value is assigned by the organization itself. If we were to ask Mrs. Scott and James how they would measure efficiency I think we would find these things high on their list.

The system begins with the environment or the neighborhood. The owners of the restaurant come from the neighborhood. The restaurant was created to serve their...