Operations Managemen

Hard Rock Cafe': Operations Management in Services Video Case

Question 1:

• Service and Product Design: The service and the product designed and built sitting higher standards and creating a value in the form of good food and entertainment.

• Quality Management: Hard rock café establish their own quality system from ingredients , suppliers , cooking and other standards so they can deliver high quality product to customers

• Process and Capacity Design : Each menu item products designed, tested and analyzed for cost of ingredients , labour requirements and customer satisfaction after approval they put in production and seek supplies from qualified suppliers

• Location : they start with only one place in Orlando but they have 131 location in 40 countries , their location selection procedure coming from complete analysis for the market

• Layout Design: their layout design come from what they represent, hard rock, and so every layout in their design is unique to the place they are operating. And they are taking care of details like the flow of food, lights, music, selling merchandise locations. all of it is very important

• Human Resources and Job Design: The Company seeks people who are passionate about music, love to serve, and convey the experience to visitors.

• Supply Chain Management : they are contacting just only qualified suppliers that means there are no mistake when it comes for supply , the full operation being monitored closely to guarantee highest level of standards

• Inventory and Material Requirements and Planning: they are building their inventory from rock memorabilia and investing heavily in it, since it their core of business. , they have their own system for inventory and working efficiently since they are refurbishing all their units before sending it back to be put on the wall .

• Intermediate, Short Term, and Project Scheduling : they are planning very carefully for every step by comparing their sales volume from last...