Communication

Communication and Assertiveness Skills

INTRODUCTION

This Communication and Assertiveness Skills training course is designed to improve self confidence and communication skills. It gives clear guidelines for improving working relationships by developing new methods and styles of communication as well as developing your existing assertiveness skills and helping to develop your ownpersonality

COURSE CONTENT

• What communication is and why it is important. • Assertiveness – the difference between being assertive and aggressive. • The barriers to effective communication. • Communicating your message clearly and confidently. • Self development • Conflict Resolution • Dealing with difficult situations. • Dealing with criticism. • Conversation – learn to make conversation flow easily. • Questioning techniques - how to get the required information. • Building productive working relationships - assertive communication, use of negotiation skills, achieving a win-win outcome. • Confidence and self esteem – how to overcome nerves and shyness. • Effectively giving and receiving feedback. • Listening skills.

TRAINING METHODS

• Workshop approach • Group discussion • Problem analysis • Case studies • Role-play based on individual group needs • Action learning • Emphasis on individual key tasks

What will you gain?

A greater awareness of the importance of each and every call. The confidence to deal with any situation and anycaller. The ability to give an excellent impression of yourself and your company.

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Professional Development Ltd

About Us

We are Ireland's largest provider of corporate training. Our head office is in Blanchardstown Corporate Park, Dublin with regional centres in Cork, Limerick, Galway and the UK. We have a team of 25 trainers supported by a customer service team. We run practical, down to earth courses helping participants develop skills and confidence. We publish articles and books to support our courses.

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