First Command

Group 6

Group 6

Schramm, K., Drake, C., & Loyd, S.

Dr. Randall Brown

CIS 511

5/1/2013

Group 6

Group 6

Schramm, K., Drake, C., & Loyd, S.

Dr. Randall Brown

CIS 511

5/1/2013

First Command Financial Planning

First Command Financial Planning

Table of Contents

Abstract 2

Executive Summary 3

Background of First Command Financial Planning 5

Summary of First Command’s Information Systems 7

First Command’s Information System Department 9

Structures and Processes for the Management of First Command’s Information Systems 11

TrueComp in Detail 15

References 17

Appendices 18

Abstract

First Command Financial Planning, Inc. is a financial planning organization that is an investment adviser and broker-dealer firm registered with the U.S. Securities and Exchange Commission as well as the Financial Industry Regulatory Authority (“Who We Are.” 2011). The following report summarizes the organization as well as the functions of their information systems, information systems department, structures and processes for managing the information systems and a detailed description of Callidus Software, TrueComp.

Keywords: First Command Financial Planning, information systems, information systems department, information systems management, Callidus Software, TrueComp.

Executive Summary

First Command is a financial planning corporation that helps individuals create wealth by developing relationships with their clients while offering numerous financial plans to help meet their goals. The organization operates in all 50 states and has numerous responsibilities, which include client relationship management, document management, adviser/brokerage commission management, and customer financial management; all of these responsibilities are handled and tracked through various information systems.

All of the information systems that First Command utilizes must perform at levels the organization, and more importantly, the clients,...