Ambious

CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENTsupply chain management (SCM) 16 business to customer (B2C) 17 enterprise resource management (ERP) 18global marketplace 17 customer to customer (C2C) 17 customer relationship managementenvironmental issues 17 virtual marketplace 17 (CRM) 18business to business (B2B) 17 lean systems 18 cross-functional decision making 18Discussion Questions 1. Define the term operations management. 9. What are the three historical milestones in operations man- 2. Explain the decisions operations managers make and give agement? How have they influenced management?three examples. 10. Identify three current trends in operations management 3. Describe the transformation process of a business. Give and describe them. How do you think they will change the futurethree examples. What constitutes the transformation process at of OM?an advertising agency, a bank, and a TV station? 11. Define the terms total quality management, just-in-time, 4. What are the three major business functions, and how are and reengineering. What do these terms have in common?they related to one another? Give specific examples. 12. Describe today’s OM environment. How different is it 5. What are the differences between strategic and tactical de- from that of a few years ago? Identify specific features you thinkcisions, and how are they related to each other? characterize today’s OM environment. 6. Find an article that relates to operations management in ei- 13. Describe the impact of e-commerce on operations man-ther the Wall Street Journal, Fortune or Business Week. Come to class agement. Identify the challenges posed by e-commerce on opera-prepared to share with others what you learned in the article. tions management. 7. Examine the list of Fortune magazine’s top 100 companies. 14. Find a company you are familiar with and explain how itDo most of these companies have anything in common? Are uses its operations management function. Identify what thethere industries that...