Operations

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Category: Business and Industry

Date Submitted: 11/13/2014 12:19 PM

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  Due

 Date:

  Section

 E01

 (Tuesday

 night

 course),

 December

 2

 

  Section

 E02

 (Thursday

 night

 course),

 December

 4

 

  Assignments

 are

 due

 at

 the

 beginning

 of

 class

 (6:15

 p.m.).

 They

 MUST

 be

 neatly

  handwritten

 with

 the

 exception

 of

 questions

 4

 and

 9,

 which

 can

 be

 prepared

 on

 a

  computer

 (please

 print

 answers

 and

 submit

 with

 the

 rest

 of

 your

 assignment).

  While

 students

 are

 permitted

 to

 work

 together

 on

 the

 assignment,

 each

 student

 will

  submit

 their

 own

 work.

 

  Late

 assignments

 will

 not

 be

 accepted

 so

 the

 answers

 can

 be

 posted

 on

 Moodle

 at

  10:00

 p.m.

 on

 Thursday,

 December

 4.

 This

 will

 help

 students

 prepare

 for

 the

 final

  examination

 the

 following

 week.

 

 

  To

 receive

 full

 marks,

 you

 will

 need

 to

 show

 all

 of

 your

 work.

 

  Problem

 1

  Southwest

 Wood

 Treating

 has

 been

 getting

 many

 complaints

 from

 its

 major

  customer,

 Home

 Station,

 about

 the

 quality

 of

 its

 shipments

 of

 pressure-­‐treated

  products.

 Rick

 Summers,

 the

 plan

 manager,

 is

 alarmed

 that

 a

 customer

 is

  providing

 him

 with

 the

 only

 information

 the

 company

 has

 on

 shipment

 quality.

  He

 decides

 to

 collect

 information

 on

 defective

 shipments

 through

 a

 form

 he

  has

 asked

 his

 drivers

 to

 complete

 on

 arrival

 at

 customers’

 stores.

 The

 forms

  for...