Consulting Report

Consulting Report

Gordon J. Johnson

University of Maryland University College

Author Note

This paper was prepared for AMBA 620, Section 1141, taught by Professor LaBarge

EXECUTIVE SUMMARY

An interview was conducted with Ms. Paul reference a workplace experience that she had with a prior employer. Her employment started off on a very positive note, and she was quite happy there. Ms. Paul’s work ethic, aptitude, attitude and citizenship were all top-notch. What started out as helpful behavior aimed towards her co-workers in the name of teamwork and good will, eventually turned in her being a people-pleaser, quick to take over someone’s tasks just to get the job done right and on time. This led to her co-workers becoming dependent on her support and constant task/responsibility bailouts. As a result, the once positive work environment began to deteriorate. Withdrawal behaviors from Ms. Paul began to take root as well as resentments. This paper examines the causes of this situation, the effects on Ms. Paul and her job satisfaction, performance and motivation, as ultimately, her commitment or lack thereof to the organization began to a falter.

Consulting Report

Case Synopsis

Ms. Paul’s case involved a situation where upon coming on board to an adoption agency, she was highly motivated, and went above and beyond to support the organization and her co-workers. First and foremost this was one of her first full time positions after achieving her undergraduate degree. She was fairly new to the workforce and highly optimistic and energetic. Additionally, her nature in general was to be greatly dedicated to her tasks and supportive of her colleagues. What many may have considered “going the extra mile”; Ms. Paul considered normal operations or business as usual. Over a short period of time, Ms. Paul began to learn that her co-workers did not share the same motivation, dedication, energy and sacrifice. Her helpful deeds were taken for...