Week 4

Service Request SR-rm-022 - Part 1

BSA/375

November 4, 2013

Laura Smith

Service Request SR-rm-022 - Part 1

Key Factors

After gathering information, different milestones have been set to track the progress towards the agreed solutions. There will be two milestones, short term and long term milestones. The short-term milestone will track the weekly reporting and the long-term milestone will report monthly meetings conducted at the end of the month. In weekly meetings, the primary focus will be on the meeting agendas met and key developmental stages being met. On the other hand, in monthly meetings, primary motive is to see whether every weekly milestone is met or if not met, what are the problems that need to be resolved and can be addressed. The performance of measurement system and target setting system contains Key Performance Indicators (KPIs). These indicators act as a heart of these systems. They become powerful management tools when they are used effectively and also help the business to grow further. These management tools help in making the entire process more efficient because when the work flow is high and the volume of working coming in large, such steps has to be taken to ensure that no information is missed and that there are no discrepancies when it comes to dealing with problems.

All key executives and key stakeholders are interviewed and consulted when it comes to taking decisions and these consultation interviews leads to different perspectives to the persisting problem which allows the firm to come up with the best solution to the problem. The targets must be reached in time and smart decisions have to be taken all the time, and hence the time crunch calls for the repeated interviews with the key personnel for the best advice, which will lead to the accumulation of various solutions. After the group meetings, all the solutions can be discussed and the best one can be chosen by the group, once the decision is made this will lead to a...