Business Process Management

Fundamentals of Business Process Management

Marlon Dumas r Marcello La Rosa

Jan Mendling r Hajo A. Reijers

Fundamentals of

Business Process

Management

r

Marlon Dumas

Institute of Computer Science

University of Tartu

Tartu, Estonia

Marcello La Rosa

Queensland University of Technology

and NICTA

Brisbane, Australia

Jan Mendling

Institute for Information Business

Vienna University of Economics

and Business

Vienna, Austria

Hajo A. Reijers

Department of Mathematics

and Computer Science

Eindhoven University of Technology

Eindhoven, The Netherlands

ISBN 978-3-642-33142-8

ISBN 978-3-642-33143-5 (eBook)

DOI 10.1007/978-3-642-33143-5

Springer Heidelberg New York Dordrecht London

Library of Congress Control Number: 2013932467

ACM Computing Classification (1998): J.1, H.4, H.3.5, D.2

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