Project Quality Management

Quality Management is the fundamentals in which there is a tier to obtain and maintain quality within a business or industry. There were and still are three major people involved in the aspects of quality management and what it means, and also how it affects other areas of project management in general. These 3 influential people that are well known regarding knowledge and implementation of project quality are: W. Edwards Deming, Philip B. Crosby, and Joseph M. Juran.

William Edwards Denning was a man that believed that quality is seen by the consumer first, overall. He felt that the customer should know exactly what they were getting, regardless of how long it took to deliver it to them. He also believed that to perform at the highest caliber to deliver the best product, a project or team must endure continuous improvement, to reach their goals. This means that no matter what pitfalls arise, the project and its team will learn as they go, and improve on the past events and shortcomings. I feel that this falls in line with my project, on the basis that as the project manager, I must adhere to what needs to get done, but also remember that with each step, there is always a chance to do it better. If there is an unforeseen failure or event that causes an issue, I will make note of it, and remember to use that to my advantage in the future.

Philip Bayard Crosby’s main philosophy was that there should be no issues with a product when it reaches the consumer, or “zero defects”. A defect is anything that isn’t right with a product, which most definitely should be. Crosby felt that defects could be prevented, no matter what it took to do so. One thing to note though, is that not all defects are necessarily bad. In some circumstances, a defect can be used in such a matter that proves more beneficial that what was actually intended. Defects can also show what can be improved on the product or project so that future endeavors are mitigated, and that costs are down...