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Babcock Organisation

I am employed by Babcock International Group as a Vocational Learning Manager for Wales. Within Babcock International Group we fall into the Service Sector under Skills and Learning Division. Babcock is the largest provider of Work Based Training in the UK. Babcock Training provides training/learning and support to all sectors and delivers government funding and commercial training programmes within the workplace across all age groups to support up to 6,000 employers in up-skilling staff to their full potential and to provide employers with the skilled staff they require to fully run their businesses.

Babcock Training will have at least 22,000 learners nationwide enrolled on an Apprenticeship programme to complete a qualification at any one time. To support these learners Babcock Training employs skilled, qualified and dedicated staff so that learners can achieve their goals and ambitions.

How we manage quality in Babcock

Babcock Skills & Learning believes that robust quality arrangements are essential to ensure that we meet and where possible exceed our customer expectations. Quality excellence is an integral part of our business and is essential to our commercial success and is supported by a set of guiding principles that clearly underpin the behaviours we expect from all our people. Our Quality Policy is to deliver services that meet or exceed customer expectations through continual improvement and operational excellence. This policy applies to all operations and locations, including customer locations.

Our key quality objective is to establish and maintain an embedded ‘Quality Culture' where services are delivered to the specification within agreed costs and timescales and as a business we look to continually improve our operational practices.

ISO 9001:2008 is used to consistently provide a service that meets Babcock’s customer and applicable statutory and regulatory requirements and aims to enhance...