Total Quality Managment

Organizational Behavior

BUS 610 Organizational Behavior

Identify the key stakeholders involved and the impact the change would have on them Describe (excluding title page, abstract, and references) an organizational change that your organization is likely to make (e.g., new structure, new process, downsizing, etc.). Identify the key stakeholders involved and the impact the change would have on them.

There is a proposal of implementation of total quality management in the organization. As per bized, Total Quality Management (TQM) "is a business philosophy that seeks to encourage both individual and collective responsibility to quality at every stage of the production process from initial design and conception through to after sales service." Organization is implementing TQM to improve its business process for accomplishment of business objectives. In this our focus will be implementing quality circle. TQM recognizes the importance of internal customers and thus introduced the concept of quality circles. A Quality Circle consists of employees who are trained to identify, analyze and solve work-related problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees. (Wikipedia, 2009). Quality circle helps in greater empowerment and in continuous improvement of the processes.

Impact on key stakeholders Stakeholder can be a person, group, organization, or system who affects or can be affected by an organization's actions. (Wikipedia) This means satisfying the objectives of customers, suppliers, government agencies, families of employees, special interest groups. (Tutor2u, 2009) This will help in achieving the success in long term too.

TQM should not be considered as a short term solution. Organization must take TQM as long term strategy to delight the stakeholders. TQM helps to change the attitude of the employees and the quality becomes embedded in each process. It will...