Submitted by: Submitted by MJStewart
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Date Submitted: 05/31/2012 06:47 PM
BEST EN
THINK TANK XII, Greoux Les Bains, France 2012
Mobilities and Sustainable Tourism
Employee Work Attitudes, Mobility and Promotional Opportunities in the Tourism Industry in Times of Uncertainty
Margaret Deery
Curtin Business School
Curtin University, Western Australia
Email: Margaret.Deery@Curtin.edu.au
Leo Jago
University of Nottingham
Nottingham, UK
Email: Leo.Jago@Nottingham.ac.uk
Michael Stewart
Victoria University
Melbourne, Australia
Email: Michael.Stewart@vu.edu.au
Employee Work Attitudes, Mobility and Promotional Opportunities in the Tourism Industry in Times of Uncertainty
Abstract
The issue of employee mobility is brought into sharp focus in times of economic and social uncertainty. Previous studies into the causes of employee mobility have investigated, among other determinants, the link between the promotional opportunities of employees, their work attitudes, and their intentions to leave the organisation. The tourism industry, especially within the hotel sector, is known for its high employee turnover rates (Davidson, 2010) and yet little research has been conducted on whether these high turnover rates continue during times of economic downturn. This paper examines the relationship between perceived promotional opportunities, employee work attitudes such as job satisfaction, and mobility (an employee's intention to leave or stay in an organisation) in the hotel industry. While many of the turnover studies have been conducted in a range of service organisations, little research has investigated the promotion-turnover relationship in the hotel industry, an industry characterised by low promotional opportunities and high turnover rates.
Quantitative and qualitative approaches were used to investigate the relationship between promotional opportunity and employee turnover. A survey instrument containing attitudinal and demographic items was designed and administered. Data were then collected from a random sample of 117...