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I have chose Pete's Produce, Angelica's Bakery and UPS to observe how employees do their tasks because they all have similar operations. Each business aims to satisfy customers with different services and products, but may have some similar in their operating systems in place and Operations and Materials Management (OMM) costs. Regardless of how the company is run, all their main goal include satisfying the customer, be more profitable, and ultimately make a profit.
Pete's Produce is a local grocery chain through out the city of Chicago and surrounding suburbs that provides customers with a great variety of fresh produce and excellent cuts of fresh meats. The staff is very helpful, friendly and also knowledgeable of the products in the store so this means they are trained properly. The store is always clean, neatly displayed and everyone is organized the staff is made up of adults and seems to have a low turnover rate. Angelica's Bakery is total opposite of Pete's produce employees are not as organized but are knowledgeable of the items they offer. UPS is a little more similar to Pete's they are definitely organized and consist of a lot of staff members. The company does offer an extensive training program but because they hire a lot of younger employees and mostly part time jobs they have a higher turnover rate.
Out of the 3 companies I picked only one of them are a small batch production company and that is Angelica's bakery because everything is hand made individually. Of course this type of production is more costly and time consuming but it ensures that every customer will have the final product that they were expecting. Small batch production is very costly so therefore Angelica's Bakery is able to charge a significantly higher prices in order to make a profit and still produce a high quality items. The other 2 companies Aldi's and UPS use mass productions in their distribution warehouses to keep better control of inventory and easily distribute their goods...
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