Feedback Mechanism of Hotel

Project Execution Services: Addressing Challenges through Feedback

Mechanisms

Projects are executed through a set of services put together. A high level of planning and co-ordination between

the stakeholders − within the organization and outside such as customers, consultants or sub-suppliers is

required to achieve the requisite level of cost, time and quality of the project. EPC firms executing projects of

similar types tend to repeat the non-conformity of an earlier service into the next and face challenges if these

are not communicated suitably within the organization. Establishing proper feedback mechanisms helps in

building knowledge databases which can be used for the improvement of the overall planning and coordination.

Keywords: Feedback, Feedback Mechanism, EPC, Service, Project Industry

1. Introduction

Feedback is a process in which the consequence or the output of an action is fed-back to optimize the previous

or the succeeding step (Ramaprasad, 1983). It is essential for the working and survival of all regulatory

mechanisms found throughout living and non-living nature, and in man-made systems such as education system,

industrial practices and economy. This term has been linked to several positive outcomes like improved

performance, better interpersonal communication, smoother work relationship, etc. (Henrich et al. 2004,

Stevenson et al. 2005).In an organizational context, feedback is the information sent to an entity (individual or a

group) about its prior behavior so that the entity may adjust its current and future behavior to achieve the desired

result. For example, a company can improve its delivery process when it gets feedback from the customer about

delay in supply of products / services.

For the best part of the 20th centuryafter independence the Indian customers had a very limited choice when it

came to buying anything from household goods to industry equipment. But as the decades passed, with the

growth and development...