Handling of Grievances in Industry

Introduction

[name of organisation] encourages its employees and volunteers to resolve any issues or concerns that they may have at the earliest opportunity with their immediate supervisor.

The preferred process involves employees and volunteers being able to resolve issues to their satisfaction internally, without feeling they have to refer to external organisations or authorities for assistance.

Purpose

The purpose of this document is to provide an avenue through which employees and volunteers, and their managers, can resolve work-related complaints as they arise.

Authorisation

[name of organisation]

Policy

[name of organisation] will establish mechanisms to promote fast and efficient resolution of

workplace issues.

Open communication and feedback are regarded as essential elements of a satisfying and productive work environment. Employees and volunteers should feel comfortable with discussing issues with their manager or supervisor in accordance with the procedures outlined below.

All formal avenues for handling of grievances will be fully documented and the employee/volunteer’s wishes will be taken into account in the determination of appropriate steps and actions.

No employee will be intimidated or unfairly treated in any respect if they utilise this Policy to resolve an issue.

This Policy applies to permanent and part-time paid employees and volunteer workers.

Responsibilities

It is the responsibility of Management and Supervisors to ensure that:

• they identify, prevent and address potential problems before they become formal grievances;

• they are aware of, and are committed to the principles of communicating and information sharing with their employees and volunteers;

• all decisions relating to employment practices are made with consideration given to the ramifications for the individual, as well as the...