Global Communication Problem Solution

Problem Solution: Global Communications

In this analysis I am going to present the problems that Global Communications faced before and after the implementation of an aggressive approach to become a global resource. The telecommunication industry was hit hard by competition and Global Communication’s stock prices fell. The stockholders began losing confidence in the industry’s ability to remain viable. In my analysis I will identify the issues and the opportunities confronting Global Communications, followed by the ethical dilemmas faced by the stakeholders and the company's end state vision. This paper will discuss the alternative solutions to their existing problems, risk assessment for the suggested alternative solutions, the optimal solution, and lastly the implementation plan to deal with the problem.

Situation Analysis

Issue and Opportunity Identification

There are several issues identified for Global Communication in this scenario. The first issue is Global Communication's plummeting stock price. Generally when this happens, stockholders and members of their Board of Directors will demand that immediate, corrective actions be taken. The second issue faced by Global Communications is increased competition. Global Communication has lost a lot of their core business such as local and long distance phone service to the cable companies who can provide complete packages which include cable, television and phone service. The third issue that Global Communications faced is the loss of employee morale and trust due to the layoffs that it has planned. Global Communications plans to cut costs and become more competitive by relocating some of their call centers to India and Ireland. The fourth issue is Global Communication’s lack of organizational communication. Global Communications as an organization should consider all possible avenues to resolve issues and make the best decisions. "By improving decision making, knowledge management, employee needs and...