Consumer Technology Tracking System

MIS645 Team Enterprise Technology

Consumer Technology Tracking System

Track-It!

Sherwood Lalanne

Manu Kapoor

Adweeth Shakthidharan

Paras Katyal

Table of Contents

SUMMARY3

BENEFITS5

IMPLEMENTATION PLAN7

COURSE INTEGRATION10

CRITICAL ASSESSMENT12

REVIEW OF TECHNOLOGY14

APPENDIX A17

APPENDIX B19

REFERENCES20

SUMMARY

Track-It! is an IT Management solutions that delivers the ability to control Help Desk and IT Management functions for small- to mid-sized businesses, and includes core modules for -

* Inventory and Asset Management

* Help Desk Management

* Problem and Incident Management

* Change Management, Purchasing

* Software License Management

* Training and Library

* Facilities Management

* Self Service Web portal for end users

* Mobile Help Desk interface for technician

* Data warehouse driven Dashboard for metrics and Reporting

The Track-It! family includes improvements that empower help desk administrators and IT managers to optimize the management of incidents, problems, change requests and IT assets. It is designed to increase efficiency, improve productivity and customer service, and maximize ROI across the entire organization. And today Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.

Track-It! allows one to understand, maintain and manage everything needed to run a help desk and IT asset management operations. And in turn providing the ability to improve customer service, decrease response times and lower information technology costs with a single integrated solution. Track-It! Inventory provides the ability to schedule frequent audits of workstations, servers and laptops and also provides a detailed view of all the IT assets including their current hardware and software configurations. Track-It! Inventory has an innovative “audit now” feature that all the data to be completely up-to-date...