Change Management Process - Organizational Analysis

Change Management Process

The project challenge involves the lack of ownership in the change management process. Our organization works to ISO 9000 and AS9100 standards. The International Standards for Business, Government and Society (2008) makes this notation about processes and process ownership:

A “Process” can be defined as a “set of interrelated or interacting activities, which transforms inputs into outputs”.  These activities require allocation of resources such as people and materials … Organizations are often structured into a hierarchy of functional units. Organizations are usually managed vertically, with responsibility for the intended outputs being divided among functional units … Management should define individual roles and responsibilities for ensuring the implementation, maintenance and improvement of each process and its interactions. Such an individual is usually referred to as the "process owner" (ISO, 2008).

Below displays the S.W.O.T. analysis performed on the subject project challenge.

STRENGTHS | WEAKNESSES |

Design capabilities | Willingness of staff/resources |

Employee loyalty | Day-to-day management |

Quality - Perception of quality | Delivery time/quality |

Customer service | Scheduling – Time constraints |

Documentation | Staffing allocation to tasks |

| Communication |

| Roles and responsibilities |

| Reactive rather than proactive |

| Regulatory compliance |

| Tunnel vision (lack of big picture) |

OPPORTUNITIES | THREATS |

Excellence driven | Poor planning |

Customer appreciation | Not working together |

Cross-training of staff | Staff resources |

Employee education | Certifications removed |

Consolidation & collaboration | |

Improve process effectiveness | |

Feedback & improvement processes | |

Leadership support and management | |

The weaknesses certainly outweigh the strengths in this scenario. However, on a more positive note, many opportunities exist. One...