Pizza Connection Case

The Pizza Connection Case

Operations Management

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2008

1/13/2008

The Pizza Connection Case

Operations Management

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2008

1/13/2008

Question 1

Identify the problems with the current layout and reconfigure the layout shown in Figure C7.2 to respond to customers’ demands for speed and convenience.

There are several issues that have to be addressed when looking at the current layout of the restaurant:

* Crowding in the cashier area during peak hours

* Customers demanding speed and convenience

* There is a growing demand for a party space

* Phone-in, carry-out customers want orders ready when they arrive, and if they have to wait there is no space dedicated to them

* There is a growing number of competitors in that same area

* There is a high turnover rate among the servers

* There are no emergency exits

* No logical system for take away, there is no drive through and there is no type of system that shows when pizza’s are finished

The new layout for the restaurant:

Question 2

Explain how your new layout addresses the issues that Dave Collier identified while your changes align with the company’s objectives and goals and the demand of customers and other stakeholders.

One of the first issues that is being addressed in the new layout is the fact that there is only one responsible person for all the customers paying their bills, whether they eat in the restaurant or come to pick up their take-away. This causes lines and when busy, one cashier will not be...