Inf 340 Week 3 Assignment

It is time for the next step in the Hoosier Burger project. At this point, it is time to determine the requirements of the system. The best way to accomplish this is to interview employees, perform a customer satisfaction survey, and observe. This will allow me to get a much better idea of what the customer actually needs and where the operating system changes will benefit the company the most.

In creating a customer satisfaction questionnaire, I don’t want to get everyone’s long-winded responses to a list of open-ended questions. Therefore, I would only include close-ended questions with an additional option for the customer to add further comments at the bottom if they deem necessary. The customer satisfaction survey would include the following questions:.

1. How many times per month do you visit Hoosier Burger?

0-1 2-4 5-9 10 or more

2. How satisfied are you with the amount of time it takes for you to receive your order after you place it?

Very satisfied Somewhat satisfied Neutral Not very satisfied Very unsatisfied

3. How easy is the order taking process, in your opinion?

Very easy Somewhat easy Neutral Somewhat uneasy Very uneasy

4. Are you unsatisfied with any of these areas of the restaurant?

Quality of food Quality of Service Cleanliness Price of food Food prep time

5. Are there any improvements that could be made that would increase your levels of satisfaction?

(open-ended question for comments)

When speaking with the waiters, I will have to make sure to take the advice given in the text and refrain from asking leading questions. Since I will be looking for honest opinions from the waiters in the restaurant, I will lean toward open-ended questions such as:

1. What is your current method for taking orders?

2. How do you let the kitchen know about orders and special requests?

3. What is the most frustrating part of order-taking which you feel could be solved by computerizing the system?

4. What ideas do you have that could...